Prime Entry Scores 94.86% in their online 2011 Client Satisfaction Survey

Drum Roll...

and the winner  is……

Miss Clare White from Poole in Dorset.  Clare was chosen at random from a large selection of names by Stephanie’s son Corey when he came into the office for a few hours just before Christmas.

Clare came to us as a client recommended by her brother Joseph, a client near Stratford upon Avon.

For taking part Clare wins a huge hamper of wines and cheese and all sorts of other goodies as supplied by our good friend Charlie Turnbull

Thank you to everyone who took the time to complete our survey.  The results show that we actually scored a great 94.86% satisfaction across the board which is fantastic news.  But not wishing to be complacent, our scores where cut because some people feel our communication regarding fixed fees, chasing books and records and generally communicating information to our clients is not worthy of 100% result.

We want 100%, so we are looking very carefully at improving on our communication to our clients.  Writing letters chasing for books and records are all part of our every day business and each of us will work on getting this process, particularly our huge database system which is used to generated a lot of our regular communication to be much more efficient.

New for 2012 will be a regular email news service, with an exciting quarterly downloadable document for all to read packed with some free tips, reminders on important dates and some useful information collected by us here at prime entry.

In the meantime I wish everyone a Happy and Very prosperous year ahead.

Kevin